Smart Order PMS
Work with authorized property data for reservations, rooms, rates, availability, performance, and existing reports.
AI Desktop for Hospitality
AI Desktop: The Hotel AI Agent for Daily Operations
Ask about performance, organize hotel tasks, work with authorized Smart Order PMS data, manage OTA extranet workflows, or turn local files into reviewable results—all from one hospitality-focused AI workspace.
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One Place to Get the Work Moving
One Hotel AI Agent Across PMS, OTA Extranets and Files
Tell AI Desktop what you need to accomplish. A hospitality-focused agent helps organize the task and works with the right environment for each step.
AI Desktop
The shared entry point for your request, work in progress, sources, and reviewable result.
OTA Extranets and Local Files
Work in authorized OTA extranet environments and turn selected spreadsheets, PDFs, documents, or images into usable working material.
Smart Order PMS remains the source of truth for reservation, room-status, rate, inventory, and transaction data.
Practical Starting Points
Start With a Real Hospitality Task
The fastest way to understand AI Desktop is to give it one specific, verifiable job.
Turn operating data into a financial report
Analyze this month’s operating performance and create a financial report.
AI Desktop can organize authorized PMS data into a reviewable operating summary with Revenue, Occupancy, ADR, RevPAR, insights, and recommended focus.
Create a reservation with a visible PMS result
Create a reservation for Sample Guest in Double Room 201 for the selected dates.
After details and confirmation are reviewed, the completed reservation appears in the PMS calendar for verification.
Read the current state before a change
Check the current room rate and stop-sell status for these dates.
AI Desktop reads the authorized property state first. A supported change is prepared as a preview and waits for confirmation.
Keep OTA extranet work inside the workspace
Open the relevant channel extranet so I can review the property account.
AI Desktop provides an OTA workspace for property teams to access authorized extranet environments. Credentials remain under user control.
Turn selected files into an operations handoff
Organize these spreadsheets and SOP documents into a concise handoff.
AI Desktop can turn selected local materials into summaries, checklists, working drafts, or handoffs for human review.
Examples are representative workflows, not a promise that every website, file type, data field, or action is available in every account.
A Different Way to Work
Move From Finding Functions to Stating a Goal
Traditional systems organize work around menus. General AI organizes work around answers. AI Desktop helps hospitality teams organize work around a real operating goal.
The fragmented way
- Find the right PMS menu before you can start.
- Switch between channel pages, spreadsheets, and PDFs.
- Rebuild the same report or handoff each day.
- Copy operating context into a general AI tool.
- Translate an answer back into manual steps.
With AI Desktop
- Describe the task in everyday language.
- Let the AI agent identify the information and tools it needs.
- Review steps, sources, and prepared results together.
- Confirm supported write actions before they run.
- Reuse a proven workflow for recurring work.
PMSReservationsRatesRoomsAvailabilityAnalyticsReportsOrders
Hotel PMS AI Assistant
Ask, Review and Confirm—Without Losing PMS Context
When you are already signed in to Smart Order PMS inside AI Desktop, the PMS Assistant can help query or prepare supported work for the property connected to your current account.
- The hotelier or property operator is already signed in to the PMS.
- AI works only within the authorized property scope.
- Queries are read-only by default.
- Supported write actions require a preview and confirmation.
Account and property
Review login, authorization, accessible properties, and current-property information.
Reservations
Search stays and support create, edit, cancel, check-in, and check-out workflows where available.
Rooms and status
Query room types, rooms, buildings, room groups, and room-status context.
Rates and availability
Review inventory, stop-sell status, property rates, rate plans, and change history.
Business analysis
Query revenue, transactions, booking volume, channel sales, occupancy, ADR, and RevPAR.
Existing reports
Retrieve PMS reports covering charges, room nights, extras, penalties, commissions, and KPIs.
Human Control Is Part of the Workflow
Controlled Hotel Operations Automation, Step by Step
AI assistance should make operating work easier to review—not make important changes invisible.
Use an authorized account
Open the PMS within AI Desktop for the property you manage.
State the task
Describe the information or operating job in everyday language.
Check current state
AI Desktop reads available PMS context before preparing an action.
Review the preview
A supported write action waits for your explicit confirmation.
Check the PMS
Review the completed state for rates, inventory, reservations, and room status.
Keep the Context Together
Work Beyond the PMS Without Losing Context
Hospitality work also lives in channel extranets, public web pages, spreadsheets, PDFs, documents, and images.
Operate inside authorized channel extranets
Open signed-in OTA extranet environments, move between channel accounts, review property pages, and prepare browser-based work without leaving AI Desktop.
Turn selected documents into usable work
Local Files is separate from OTA extranet work. Select spreadsheets, PDFs, documents, or images from your computer and use them as task context.
- Bring spreadsheets, SOPs, and handover notes into one task.
- Create summaries, comparisons, and review-ready handoffs.
Hospitality-Specific Starting Points
AI for Every Hospitality Role
Choose the operating context closest to your team, then start with one recurring task that is easy to review.
Hospitality operators
Chain groups · Hotels · Vacation rentals · Serviced apartments
Hotel roles
Finance · Marketing · Operations · General managers · Owner-operators
Customer Practices
Real Hospitality Teams, Practical AI Workflows
Smart Order customers are already applying AI to reporting, multi-property collaboration, and repeatable operating processes.
Featured case · BnB group · 30+ properties
INFULLY
Cross-department collaboration
10 days to connect cross-department workflows.
Boutique vacation rental
MOYA
Daily reporting reduced from 4–5 hours to 10–15 minutes.
Multi-property · Nearly 20 hotels
Jinbo Hotel
Integrated properties into AI-assisted management.
Serviced apartments · 5,000+ rooms
YUEJIAN
Standardized operating SOPs across the portfolio.Questions About AI Desktop
What Hospitality Teams Ask Before They Start
Capabilities depend on the signed-in account, property authorization, available environment, and current product release.
What is Smart Order AI Desktop?
AI Desktop is a hospitality-focused AI workspace where teams can describe a goal in everyday language, work with authorized PMS context, use OTA extranet and local-file workspaces when appropriate, and review the resulting work in one place.
Is AI Desktop hotel management software or a chatbot?
It is a working environment for hospitality tasks, not only a chatbot. AI Desktop can organize a goal, use verified tools and available information, and prepare a reviewable result. Smart Order PMS remains the source of truth for core property data and transactions.
Can AI Desktop manage hotel reservations?
The PMS Assistant supports reservation and stay searches, detail review, and supported create, edit, cancel, check-in, and check-out workflows. Write actions require a preview and user confirmation.
Can AI Desktop change hotel room rates?
It can query property rates and rate plans, review the current state, prepare supported rate changes, and show a preview for confirmation. Some changes may apply asynchronously, so verify the final PMS state.
What hotel analytics can AI Desktop access?
For an authorized property and supported date scope, the PMS Assistant can query revenue, transaction flow, reservation volume, channel sales, occupancy, OCC, ADR, RevPAR, and existing PMS reports.
Can AI Desktop work across several properties?
AI Desktop follows the property scope available to the current signed-in account. It does not bypass account or property authorization. Confirm the required multi-property scope before planning a cross-property workflow.
Does AI Desktop make PMS changes automatically?
Queries are read-only by default. A supported write action must read the current state, present an operation preview, and receive user confirmation before execution. Important results should then be verified in the PMS.
Is AI Desktop suitable for vacation rentals?
Yes. It is relevant to vacation-rental and short-term-rental teams working with reservations, property data, channel pages, reports, and local content files. Exact actions depend on account access and the current release.
Get Started With AI Desktop
Create your account or download the desktop app, then begin with one hospitality task your team can review and verify.
Create your account or book a guided demo, then begin with one hospitality task your team can review and verify.
Prefer a guided walkthrough? Book a Demo →
