Unified Inbox
Simplify your communication and boost efficiency by consolidating your messages into one central hub.
Master Multi-Channel Messaging
Centralize your guest communications for a seamless experience. Bring together instant messages and reservation details from various platforms like Booking.com, Airbnb, and Trip.com into one unified dashboard.
Efficient global communication
Grow your business internationally, while maintaining seamless communication with your guests. With over 100 languages supported, you can effortlessly view both the original guest message and its translated version, ensuring clear and efficient communication.
View reservation details in sidebar
Our sidebar view provides instant access to guest and reservation details, allowing you to respond to inquiries quickly and make real-time modifications. This eliminate the need to switch between multiple tabs.
Set templates and reply quickly
Manage daily operations more consistently and efficiently with Quick Replies. Adding multiple variables such as property name and check-in code to create a frequently used reply template. Create a list of them to speed up your daily operations.
Unified Inbox FAQ
The Unified Inbox integrates with all major OTAs including Booking.com, Airbnb, Trip.com, and more. We continuously add new channels to ensure you never miss a guest message, regardless of where they booked.
Yes. You can set up auto-replies and customizable quick templates with variables like [Property Name] or [Check-in Code] to instantly answer frequent questions. Triggers let you automate messages — for example, sending parking information one day before arrival — for hands-free guest communication.
Yes. You can route conversations to specific teams (front desk, housekeeping) based on topic, set role-based access so managers see all messages while staff see only assigned ones, and add internal notes for seamless handoffs between shifts.
The Unified Inbox supports 100+ languages. It displays both the original guest message and its translation side by side. You reply in your language, and the system automatically translates your response back to the guest's preferred language — ensuring clear communication with international guests.
Yes. That's exactly what the Unified Inbox is built for — it consolidates all guest messages from every connected OTA into a single view. You can read, reply, and manage conversations from Booking.com, Airbnb, Trip.com, and other channels without switching between platforms.