1. Decide which amount the promotion discounts before comparing percentages.
2. Check percentage taxes, fixed charges, and property-collected amounts separately.
3. Use TERA's stacking estimate as a promotion check, then verify the final guest breakdown under the intended booking conditions.
A 15% room discount does not necessarily reduce the guest's entire bill by 15%. A fixed charge may remain unchanged, while an applicable percentage tax may follow the reduced room amount.
Before launching an offer in TERA, Traveloka's hotel-management platform, approve the expected guest total and what remains payable at the hotel. This is a promotion launch check, not a guide to changing your hotel's tax rate or rebuilding a payout statement.
Define What the Promotion Is Allowed to Reduce
Select the room, rate plan, dates, guest count, currency, and promotion. Check the full offer, including meals and cancellation terms. Otherwise, a cheaper room-only offer can look like a successful discount on a breakfast package.
Establish the ordinary guest price and its components before changing anything. Identify the eligible room amount, any percentage charge, any fixed charge, and any optional extra. Decide which components are already included and which are payable separately.
Use the hotel's approved charge rules and the actual promotion terms. Do not assume a discount changes every fee or that a charge labelled “tax” always uses the room amount as its basis. Confirm the applicable treatment with the person responsible for tax compliance.
Keep this separate from tax registration details. Entering a property's tax identity or business information does not, by itself, establish the tax included in a guest's promotional price.
A Before-and-After Price Test
Consider a hypothetical two-night offer with an eligible room subtotal of USD 200. Assume a 10% tax applies to that subtotal, plus a USD 12 fixed mandatory charge per stay. For this example, the promotion reduces only the room subtotal by 15%, and the approved tax rule uses that discounted subtotal.
Before promotion, the guest obligation is USD 200 + USD 20 + USD 12 = USD 232. After promotion, the room subtotal is USD 170, the tax is USD 17, and the fixed charge remains USD 12. The new total is USD 199.
The saving is USD 33, about 14.2% of the original USD 232 obligation, even though the eligible room amount fell by 15%. That difference is not automatically an error.
If the USD 12 is already embedded in the price being compared, do not add it again. If the property's actual tax basis or promotion scope differs, rebuild the calculation accordingly. These figures are an illustration, not a Traveloka tax rule or a destination's actual rate.
When a Traveloka offer relies on a room price sent from your Property Management System (PMS), changing that source price as well as applying a TERA discount can undermine this calculation. In Smart Order, use the channel manager's rate controls to maintain the connected parent price, then test the Traveloka-specific offer against it. This separates the normal price update from the channel promotion.
Keep One Clear Starting Price for the Promotion
Maintain connected room rates from one workflow so your team can check the Traveloka discount against the intended parent price rather than a second reduction.
Inspect the TERA Offer and Its Charge Settings
Open the relevant promotion and pricing records in the property's account. Menu labels and editable fields vary; inspect the saved configuration and use the supported maintenance route for a value your team cannot edit.
Check the Discount Scope and Any Stacking
Review the promotion's eligible products, booking and stay windows, guest conditions, and discount type. A percentage reduction, fixed discount, and free-night benefit do not necessarily produce the same result.
Where available, open See Stacking Simulation and review the estimated combined reduction, including applicable rate-channel discounts. Check the individual contributions and stacking choice. The estimate does not replace a full guest-price calculation or establish the tax treatment of every charge.
If a second offer qualifies for the same stay, calculate the applicable combination rather than adding percentages by assumption. Also identify whether a guest-facing benefit is funded by the hotel, Traveloka, or a shared campaign before treating the entire saving as reduced hotel revenue.
Check the Basis of Each Remaining Charge
For a fixed charge, establish whether it applies per stay, per room, per person, or per night. A discount should not silently change that unit. For a percentage charge, confirm its eligible subtotal, inclusion in the displayed price, and any rounding treatment.
Check the guest party too. A child, additional adult, or selected extra bed can change the price without any tax error. Breakfast included for two guests should not be mistaken for breakfast for everyone in the room.
Establish What Is Collected at the Property
Traveloka accommodation prices generally include applicable supplier-determined taxes and service charges, but additional services or locally collected taxes can be handled separately. Verify the actual selected offer and payment breakdown instead of promising that every possible charge is prepaid.
“Included in the total” and “collected online” answer different questions. If a genuine amount is payable at the hotel, make sure the booking instructions and reception's expected collection agree. A refundable security deposit also needs separate treatment from a non-refundable stay charge.
Run the Guest Tests Before Approving the Launch
Use the promotion preview or test facilities available to the account. If a public check requires activation, use an approved narrow launch and retain the option to pause the affected offer. Do not describe an unpublished simulation as a verified public selling price.
- Retain the ordinary-price breakdown or approved before-promotion calculation for the same room, dates, guest party, and currency.
- Inspect an eligible promotional search through to the final price breakdown, without placing a chargeable booking merely to see the amount.
- Match the room subtotal, discount, remaining charges, and full stay obligation to the approved calculation. Distinguish nightly display prices from stay totals.
- Check a deliberately ineligible search, such as a date outside the stay window or a guest segment that does not qualify. Confirm the new discount does not leak into that offer.
- Where an authorized reservation test is required, compare the confirmation with the reservation received by the PMS. Check guest charges and collection instructions as well as the room amount.
Keep device, login state, market, room count, and selected extras consistent where they affect eligibility. Compare chargeable currency, not a converted browsing estimate. Save the search conditions with the result so another manager can reproduce it.
Decide Whether to Launch, Pause, or Correct
If only the fixed charge differs, inspect its calculation unit and whether it was added twice. If the room subtotal is too low, investigate the parent rate and qualifying promotions before editing a tax. If the guest total is right but the amount due at reception is wrong, resolve collection responsibility rather than discounting again.
Pause or narrow an affected offer when a material difference remains unexplained. Correct the specific value, repeat the eligible and ineligible tests, and preserve confirmed bookings' agreed terms.
After launch, use hotel revenue and channel reporting to review bookings and recognized revenue alongside the approved offer. The guest's promotional total does not establish the hotel's net payout; follow the relevant payment and settlement record for that figure.
The offer is ready when the revenue owner can explain the discount and finance can explain the remaining charges. Reception should then know exactly what, if anything, to collect from the arriving guest.
