Channel Manager
Boost your revenue and manage easily with more connections.
Maximize occupancy and revenue
Integrate with leading OTA channels through our channel manager, including major platforms such as Agoda, Airbnb, Booking.com and Trip.com. With more visibility on multiple platforms, you can reach more guests and maximize occupancy and revenue.
Centralized room & rate management
No matter how many channels you connect to, you can always focus on one single dashboard for all rooms, rates and availability. All past, present and future reservation are clearly listed.
- Manage any individual room rate anytime. You can also manage room rates in bulk.
- View all rooms in one place and know inventory clearly.
- Real-time update to show you whether rooms are available or are booked.
- Ensure mapping accurate room & rate syncing.
Real-time synchronization
We guarantee every customer a high-performance synchronization by building a stable and high-quality connection with channels.
- Less overbooking, and happier guests! Room inventory and availability are in instant sync across all channels.
- Adjust the rate and get immediate updates for all channels.
- Real-time two-way sync of availability and rates between PMS and OTAs.
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Channel Manager FAQ
A channel manager is software that synchronizes your room availability, rates, and bookings across multiple OTAs and booking platforms from one central dashboard. In Smart Order, the Channel Manager is a built-in module of our all-in-one PMS — it automatically updates inventory in real time across all connected channels, prevents overbookings, and works seamlessly with the Front Desk and booking engine.
Smart Order uses real-time two-way synchronization — the moment a booking is made or a room is marked unavailable, availability is instantly updated across all connected channels. This ensures no two guests can book the same room for the same dates.
Room mapping links your property's physical room types to their listings on each booking channel. This ensures that when you update rates or availability for a room type, the changes sync correctly across every channel where that room is listed.
Smart Order connects with Booking.com, Airbnb, Agoda, Trip.com, Expedia, Traveloka, Tujia, Hostelworld, Tiket, Neppan, and our direct Booking Engine (including RedNote). We are continuously expanding our channel partnerships to give you broader distribution.
Yes. Smart Order's Channel Manager lets you manage multiple properties from a single account. You can sync availability, rates, and bookings across all your listings in one centralized dashboard, saving time and reducing operational complexity.
A channel manager distributes your rooms across third-party OTAs (like Booking.com and Airbnb) and keeps availability in sync. A booking engine, on the other hand, powers direct bookings on your own website — commission-free. Smart Order includes both as part of its all-in-one PMS, so you get full distribution plus direct booking capability in one platform.
Even with one OTA, a channel manager saves time by automatically syncing bookings with your PMS and eliminating manual updates. As your business grows and you add more channels, the channel manager becomes essential for preventing overbookings and maximizing occupancy. Smart Order includes the channel manager free in all plans.