Create and manage cancel policy

Smart Order · Mar 18 2025

Access the Cancellation Policy Page

  1. Click Booking Engine
  2. Click the Rate Plan in the ARI drop down
Booking Engine-Rate Plan

3.Click Add New Rate Plan

  1. The cancel policy will be displayed inside the rate plan list
Add New Rate Plan

Note:

  • If the guest needs to cancel their reservation it will be up to them to call you and you to provide the refund under the terms you have provided.
  • You can update the status of the reservation in your control panel anytime a reservation has been canceled. That room will be opened to be sold online again.
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