Beyond hotel management software.
Power your property with all-in-one PMS.
Running a modern hotel involves complex systems, global distribution channels, and rising guest engagement. Our hotel management software automates and simplifies your daily operations, so you can focus on what truly matters.
As an all-in-one hotel PMS, our system is designed to help hotels manage every aspect of operations—from reservations and distribution to check-in, payments, and guest communication. Our cloud-based hotel software streamlines your front desk operations and improves guest satisfaction.
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Our hotel channel manager software connects your property with leading OTAs like Booking.com, Expedia, Agoda, Airbnb, Trip.com, Traveloka, and Tiket.com. Real-time synchronization helps you prevent overbookings, keep availability and rates accurate, and stay consistent across all booking channels.
Real-time synchronization of your inventory and rates across every
OTA channel
Eliminate overbookings through automated channel synchronization
Reach more international guests and increase revenue with more
channel connections—up to 25% on average
Launch a commission-free website in minutes using our integrated booking engine. Our hotel booking software empowers your property to accept direct reservations securely and boost guest engagement—all without relying solely on OTAs.
We also support Chinese platforms like WeChat and Rednote, helping you reach a fast-growing segment of global travelers.
Create your own branded booking website in minutes
Accept commission-free reservations with integrated payments
Reach Chinese guests through Rednote, WeChat, and more
Track your property’s performance across reservations, accommodation, and finance with detailed reports.
Our reporting tools give you instant access to key hotel metrics with filters by date, channel, and room type. Export reservation, financial, and accommodation reports to support both daily operations and long-term planning.
Real-time monitoring of occupancy, ADR, and RevPAR
Customize reports by channel, room type, or date range
Export operations data for in-depth analysis
Deliver fast, seamless service at every stage of the guest journey. With Smart Order, you can manage OTA guest communication from a unified inbox, enable smooth self-check-in, and automate personalized messaging—all within one hotel PMS.
Manage guest messages from OTAs in a unified inbox
Offer self-check-in to reduce wait times and front desk workload
Automate personalized messages to improve satisfaction and
increase upsell opportunities
FAQ about hotel management software
What is a hotel management system (PMS)?
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A hotel management software, or a hotel PMS software, is an all-in-one software solution designed to help hotels manage every aspect of their operations. This includes handling reservations, managing distribution channels by connecting with OTAs, processing check-ins and check-outs, managing payments, and facilitating guest communication. Hotel software helps automate daily tasks, making operations easier so staff can focus on enhancing guest satisfaction. Here are the common features of a hotel management software:
Channel manager to connect to OTAs and to sync availability and rates in real time.
Booking engine to enable commission-free bookings via your website.
Front desk with a centralized calendar to provide overview of business status.
Performance reports to provide insights into occupancy, ADR, RevPAR, and more analysis.
Reservation and customer management.
What are the features of hotel management software?
Hotel management systems (PMS) offer comprehensive features designed to automate and optimize hotel operations. The key features are:
Centralized Calendar Overview
- Unified visual interface showing all reservations, room assignments, and property events across all channels.
Reservation Management
- Comprehensive booking handling covering new/modified/canceled reservations, group bookings, and guest profile maintenance.
Channel Manager
- Real-time inventory and rate synchronization across major OTAs to maintain consistency and prevent revenue loss. This includes instant updates across all channels to prevent overbooking and ensure rate/availability accuracy.
Direct Booking Engine
- Branded website reservations that bypass OTA commissions while enhancing guest experience.
Revenue Management
- Dynamic pricing tools, demand forecasting, and competitive rate analysis to maximize profitability.
Integrated Payments
- Secure, PCI-compliant processing of multiple payment methods for direct bookings.
Hotel Performance Reports
- Instant tracking of key metrics (e.g. occupancy, RevPAR, ADR) across all operations. Filterable performance data by date, channel, or room type for targeted analysis.
Unified Communication Inbox
- Centralized OTA message management for improved communication efficiency.
Housekeeping Management
- Real-time room status tracking, cleaning schedule optimization, and maintenance task coordination.
Self-Check-in/Check-out
- Digital check-in/check-out options to reduce front desk workload and enhance convenience.
Automated Messaging
- Personalized guest communications throughout the stay journey to boost satisfaction and revenue.
How does hotel management software improve guest experiences?
Hotel management software enhances guest experiences by delivering fast, seamless service throughout the entire journey.
By offering self-check-in and check-out options, it reduces wait times at the front desk, allowing guests to settle quickly.
Automated, personalized messaging keeps guests informed with relevant updates before, during and post their stays.
A unified inbox ensures efficient communication by gathering messages from various OTAs for timely responses.
Real-time synchronization with booking channels guarantees accurate availability and rates, preventing frustrating booking errors.
A branded direct booking engine provides a convenient and tailored reservation experience, making the process smoother and more engaging.
Together, these features create a more enjoyable, efficient, and hassle-free stay for guests.
What should I consider when choosing hotel management software?
Choosing the right hotel PMS involves several key considerations to ensure it aligns with your property's specific needs.
Choose software that's easy to use and quick to learn, so staff need less training.
Alongside the initial investment, evaluate the long-term cost-effectiveness, considering subscription fees and any potential add-on expenses.
Excellent post-sales service and ongoing support are crucial for resolving any issues and ensuring smooth operations.
Choose a PMS that can grow with your business, whether you manage one property or many.
Make sure the hotel PMS can easily connect with other important integrations like dynamic pricing, revenue management, or payment processors to create a smooth, efficient tech setup for your hotel.
How much does hotel management software cost?
The cost of hotel management software varies a lot—factors like features, hotel size, and the provider’s pricing model play a role. Many offer tiered plans, but Smart Order stands out by being much more affordable than most competitors.
We designed our pricing to give you essential tools (like booking management, guest communication, and reporting) at a price that won’t strain your budget—all without cutting corners on quality.
Ready to see how much you can save? Visit our pricing page to explore plans tailored for your hotel’s needs.
Can I view a demo of the hotel management software?
Yes! You can book a free demo of Smart Order to see how it works. Just click Book a Demo and share your details—we’ll get in touch quickly.
No strings attached: see features like booking management and guest tools, and discover why we’re cheaper than most competitors. Ready to try? Schedule your demo today!
Can I use the hotel management software for free?
Unlike many competitors who charge for even basic features, our free version gives you real, usable functionality. Plus, you can easily add premium features like OTA connections or a booking engine later—at prices much lower than other platforms.
Why pay more for less? Try Smart Order’s free plan today or visit our pricing page to see how we offer the best value in hotel software.
