Key Insights
- Automated hotel operation prevents overbookings and lets staff focus on improving guest experience
- Integrated smart pricing tools provide data-driven rate optimization
- Dedicated post-sale support drives long-term success
Blue Carina Hotel is a 65-room hotel featuring a beautiful outdoor pool, dedicated to creating memorable guest experiences. Mina, the hotel manager, always looked for ways to improve operations and support her staff. Her journey led her to Smart Order hotel PMS, a decision rooted in trust and the promise of a comprehensive solution.
"Choosing Smart Order was a straightforward decision for us. I loved the platform, the team, and their great support from day one. It felt like the right partnership to help us grow."
——Mina
Navigating the Challenges of International Expansion
Mina had hotel experience from China, but Thailand brought new challenges. The existing hotel PMS’s single-language interface created difficulties for the local Thai staff, hindering their efficiency.
The hotel used manual booking systems, which often caused mistakes like double bookings and missed reservations during busy seasons. These tasks demanded considerable time and energy, diverting focus from the core mission of enhancing the guest experience.
The need for a more streamlined and user-friendly system became increasingly important. This core demand led her to Smart Order hotel PMS.
A Transformation Powered by Smart Order
The implementation of Smart Order PMS brought about a positive shift in the Blue Carina Hotel's daily operations. Smart Order hotel PMS works in English and Thai, so staff can use it easily - even new hires learn fast.
The automated booking management features proved to be a game-changer. By reducing the need for manual data entry, Smart Order significantly reduced overbookings and missed reservations. This minimized potential revenue loss and allowed Mina to manage the whole team more easily.
Mina highlights several features of Smart Order PMS that have been particularly impactful:
· Third-Party Integrations: "The integrations have opened a wealth of information we didn't have before. Pricelabs, for example, uses AI and data to help hotels maximize revenue. We will explore this integration further."
· Exceptional After-Sales Support: "The after-sales service has truly exceeded our expectations. In today's competitive environment, this level of support is invaluable. It reinforces our confidence in choosing Smart Order."
· Intuitive Room Status Management: "The clear and concise overview of room availability across all timeframes is fantastic. For us, the simplicity and clarity of the room status interface make it a truly effective tool."
For Mina, as the hotel manager, modifying rates is also now much easier. The ability to make bulk changes quickly through the channel manager across various OTA platforms saves considerable time. Time saved on bookings and pricing now goes to improving guest stays.
For Blue Carina Hotel, Smart Order PMS is more than just a software solution. It's a partner in their commitment to excellence. By simplifying operations, empowering staff, and freeing up valuable time, Smart Order is enabling Mina and her team to focus on what truly matters: creating exceptional and memorable experiences for every guest who walks through their doors.
