Booking.com Connection Guide

Follow the steps in this guide and connect to Booking.com.

Step 1 - Set up room type and rate plan in the PMS

Please follow the guide Initial Set Up, to set up the Room Type and Rate Plan.

Step 2 - Select Smart Order to be the connectivity provider

  1. Login to Booking.com https://account.booking.com/sign-in. If there's an existing connection, you need to remove it first.
Click on Account > Connectivity provider > Switch providers.
Booking.com connection guide with Smart Order PMS, switch connectivity provider
Booking.com connection guide with Smart Order PMS, switch connectivity provider

  1. If there's no existing connection, search SmartOrder International and connect.
Click on Search > Type in SmartOrder International > Check all checkboxes and click Connect
Booking.com connection guide with Smart Order PMS, search Smart Order International
Booking.com connection guide with Smart Order PMS, search Smart Order International
Booking.com connection guide with Smart Order PMS, search Smart Order International
Booking.com connection guide with Smart Order PMS, search Smart Order International

Step 3 - Start mapping in the Smart Order PMS

  1. Log in to the PMS system and start authorization.
Go to Channel > List > Configure > Click on Add Hotel > Click Agree and start authorization
Booking.com connection guide with Smart Order PMS, start mapping in the PMS
Booking.com connection guide with Smart Order PMS, start mapping in the PMS

  1. Fill in the basic info to connect.
Fill in Booking.com hotel code > Fill in Hotel name > Choose the Pricing Model > Check Connection History
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Room Based Pricing: A pricing model where the rate is determined by the number of rooms booked, regardless of the number of guests.

Occupancy Based Pricing: A pricing model where the rate is based on the number of guests in a room. You can set up extra person charge in Rate Plan settings.
Booking.com connection guide with Smart Order PMS, mapping in the PMS
Booking.com connection guide with Smart Order PMS, mapping in the PMS
Booking.com connection guide with Smart Order PMS, mapping in the PMS
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Please then contact us for approval.

  1. Start mapping.
Click Mapping > Hotel > Refresh Channel Information > Mapping > Select PMS Room Type > Select PMS Rate Plan > Click on Save
Booking.com connection guide with Smart Order PMS, mapping in the PMS
Booking.com connection guide with Smart Order PMS, mapping in the PMS
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Please do not map non-manageable Rate Plan for Booking.com.

Step 4 - Import future bookings from Booking.com and check the pricing on Booking.com extranet

  1. You must import future bookings into our PMS since this will affect your availability.
Click Import future bookings
Booking.com connection guide with Smart Order PMS, import future bookings to the PMS

  1. Please note that you need to manually activate the connection for Booking.com.
Go to Hotel List > Edit > Select Active > Click on Save
Booking.com connection guide with Smart Order PMS, activate the channel in the PMS
Booking.com connection guide with Smart Order PMS, activate the channel in the PMS

  1. You're almost done! Wait for another 5 minutes and check the pricing on Booking.com after all the above setup.
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Please then contact us in case you have any questions.

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