Founded in Shanghai (1996), YIAN entered Japan's real estate market in 2018 and expanded into B&Bs/hotels by 2024. Operating 100+ Tokyo-area properties with business-hotel standards, they achieve 80% occupancy and ¥100M monthly revenue.
A Vision for Growth, Powered by Efficiency
YIAN's rapid Tokyo expansion created opportunities but also challenges. Before Smart Order, YIAN struggled with issues that hurt efficiency and growth:
- Inefficient Manual Order Management: Without a modern property management system, managing bookings across multiple properties manually became increasingly time-consuming and prone to errors.
- Risk of Double Bookings: Managing multiple OTA channels without a centralized system significantly increased the risk of double bookings.
- Tedious Multi-Platform Management: Constantly switching between different OTA platforms to adjust availability and pricing was an inefficient process.
- Limited Reach to the Chinese Tourist Market: Recognizing the potential of Chinese travelers to Japan, YIAN now has better ways to attract Chinese travelers.
YIAN planned to build their system but chose Smart Order PMS instead for its complete feature set. After 11 years of experience in Japan, they still chose Smart Order PMS software in the end. Because it's incredibly user-friendly while still being powerful enough to handle extensive property portfolios. New staff master it in 1-2 days thanks to intuitive design and clear training—no prior hotel experience needed.
Embracing Efficiency and Expanding Reach with Smart Order
Smart Order PMS software has transformed YIAN's operations by simplifying workflows and creating new growth opportunities:
Simplified Order Management: The automated sync from all channels has reduced the need for manual data entry.
Real-Time Inventory Sync: Smart Order's channel manager instantly syncs room inventory across every booking platform, preventing double bookings and over-selling.
Centralized Pricing and Availability Control: The PMS software's ability to manage all OTAs' pricing and availability from one single dashboard has significantly streamlined the process. This makes daily management much easier. Even for YIAN adjust prices up to three times daily.
Rednote Integration for Chinese Market Access: This integration allows YIAN to turn social content into direct reservations, seamlessly connecting with China's expanding travel audience.
YIAN's operations manager praises Smart Order, stating, "The PMS software is very user-friendly and runs smoothly. The real-time updates on room availability are excellent. The operations support team is also fantastic. Their dedication gives us a great sense of security."
Smart Order PMS software has become a key growth partner for Nihon YIAN Corporation in Japan's competitive market. More than just a management tool, it actively supports YIAN's success by simplifying operations, reducing mistakes, and unleashing opportunities in China. This enables YIAN to focus on their core value - providing an outstanding hospitality brand and service to the growing guest base.
