Introduction Personalization has become the golden standard for guest satisfaction in today's hotel management landscape. No longer satisfied with one single service pattern, modern travelers expect hotels and B&Bs to anticipate their personal preferences. For independent property owners, this might seem like a luxury, but with

Introduction The hospitality industry has evolved rapidly in recent years, with travelers now expecting faster, safer, and more convenient experiences. One of the significant shifts in hotels is the contactless check‑in and check‑out, or self-check-in implementation. It took off during the pandemic, and now many guests expect it.

Introduction Are you paying more than 15% in OTA commissions? If you are using a property management system, or a PMS, you can save this amount of money and this could be the key to reclaiming your profits through direct bookings from the guests. OTAs like Booking.com, Expedia or

One email from Booking.com or Expedia can ruin your week—"Your listing has been suspended." For more than 70% of small hotels that rely on OTAs for bookings, this message means instant revenue loss and potential damage to your reputation (according to Statista data). The good news

Nothing ruins a guest's stay and your reputation faster than an overbooking. The worst is that, if a tired traveler comes to your place after a long journey, arriving at your hotel only to find their room doesn't exist. This scenario isn't just a

Running a small hotel or B&B can be very rewarding, but it also comes with a lot of challenges. From managing bookings and guest communications to handling payments and housekeeping, there’s a lot to put yourself into. That’s where a Hotel PMS (Property Management System) comes