Reservation

Overview The items are either free or have a cost, which will be recorded as Extras. Items can be added when creating a new reservation or modifying an existing one. You can operate on the computer or the app. Steps on PC: Steps to add items to a newly created

Overview There are some notes you want to take for some reservations. We support adding notes on a newly created reservation or a reserved one. Steps on PC: Steps to add notes on a newly created reservation: Step: You can add notes or pictures at the bottom of the reservation.

Overviews If a guest needs to cancel their reservation, you can easily do so using the cancel reservation feature in the Smart Order. How to cancel a reservation? 1. Login to the Smart Order and go to the Calendar or Reservation module. 2. Locate the reservation you want to cancel.

Overview Sometimes, customers may have revisions or reasons to cancel a reservation, or they may cancel a reservation unintentionally. We will support canceling a reservation or restoring a canceled reservation. Steps on PC: Step1: Go to the Calendar View and select the reservation. Select More and click Cancel. Step2: On

Overview If it is the check-in date, the Check-in icon will be shown on the reservation page. After the reservation has been checked in, the checkout icon will be shown. And only when the Balance Due has been paid off, the reservation can be settled. Check in a reservation: Step1:

Overview For a channel reservation, if the reservation has been cancelled, the penalty will be recorded automatically. However, whether for a walk-in reservation or a channel reservation, both the deposit and penalty can be recorded manually. Steps on PC to Collect Deposit Step1: Select the reservation and go to the

Overview As you have connected to OTA channels, all the reservations will be recorded automatically from the channels. However, you may still have some walk-in reservations or edit some information on them. Create A New Reservation: Way1: Go to the Calendar page and select Calendar View. Click the room and

Overview We don't connect an hourly room type with the OTA channels. Thus, you have to manually create an hourly room reservation. Create/ Check in An Hourly Room Reservation: Step1: Go to the Calendar page and select Calendar View. Select an available room from the hourly room type.

Overview To assign rooms more efficiently, we support reserving in bulk. Steps on PC: Way1: Go to the Calendar page and select Calendar View. And select Reserve. Way2: Go to the New Reservation page and select Add Room to create reservations in bulk. And then select Submit.

Overviews Smart Order allows you to create your own reservations, saving money and empowering you to manage the guest relationship. This article covers how to create a reservation and which details you should enter. When do I need to create manual reservations? As your Smart Order is connected to OTAs

Overviews Checking in and checking out guests is an important part of the property management process. With the help of the Calendar and Reservation module in the Smart Order, you can easily manage the check-in and check-out process for your guests. Checking in guests 1. Login to the Smart Order

Overview When you reserve a room for a VIP, you can lock the room in advance to prevent it from being dragged or changed. After locking the room, a lock icon will be displayed in the bottom-right corner. Steps on PC: Step1: Go to the reservation Details page and click

Overview If it is a reserved one, you can modify the reservation directly. If it is a settled one, you need to undo the checkout first and modify it. Modify A Reservation on PC Step1: Go to the reservation and click Modify in the bottom-left corner. Or click the pen

Overview The reservation can be ended after being paid off. When you select Settle, the payment pop-up box will be displayed, and you should fill in the payment information to settle the reservation. Steps on PC: Step1: Go to the Details page and select Payment. Step2: Fill in the payment

Overview To print the reservation details, you need to operate on the computer so that the PDF file matches your request. Steps on PC to Print: Step1: Click Print in the Details page. Step2: If the details meet your requirements in the Print page, click Confirm. Notes: The reservation Print

Overview If you want to restore a canceled reservation, you can go to the Reservations page to search for it and then restore it. Search for a canceled reservation/room on PC : Go to the Reservation page and select Accommodation from the Reservation drop-down list. Select Canceled from the Reservation

Overview To manage the room assignment more flexibly, we support moving a room easily and setting up the rooms by group. To monitor the room status, we can operate it on Calendar View. Change the Order of A Room Type or Room: Step1: Go to the Settings page. Select Sort

Overviews The calendar view provides an overview of all reservations for your rooms. You can easily visualize the occupancy and availability of your rooms within a specified time period. How to view reservations via the calendar? 1. Open the calendar view from the main menu. 2. Select the date you