Airbnb Connection Guide

Step 1 - Set up room type and rate plan in the PMS

Please follow the steps in Initial Set Up, to set up the Room Type and Rate Plan.

Please make sure you are using the owner's account (not the co-host's account) when connecting.

Step 2 - Disconnect Airbnb with channel manager

Login to Airbnb. If there's an existing connection, you need to remove it first.

Select Account > Click on Privacy & sharing > Go to Services > Click on Remove access
Login to Airbnb
Airbnb connection guide with Smart Order PMS, Remove access

Step 3 - Start mapping in the Smart Order PMS

1. Authorize Airbnb to connect to Smart Order PMS.

Go to Channel > Select List > Configure Airbnb > Click Add Account > Click Connect With Airbnb > Allow Connection in Airbnb
Airbnb connection guide with Smart Order PMS, starting mapping in PMS
Airbnb connection guide with Smart Order PMS, starting mapping in PMS
Airbnb connection guide with Smart Order PMS, starting mapping in PMS
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The page will be redirected to Airbnb and let you authorize the API to grab the Airbnb Listing. You will see the following notice if the connection is completed.
Airbnb connection guide with Smart Order PMS, connect with PMS

2. Go to Smart Order PMS and start mapping.

Click Mapping > Choose the Account > Click Refresh Channel Information > Click Mapping > Go to PMS Room Type and select Individual Rooms > Select PMS Rate Plan > Click Save
Airbnb connection guide with Smart Order PMS, starting mapping in PMS and refresh channel information
Airbnb connection guide with Smart Order PMS, starting mapping in PMS
Airbnb connection guide with Smart Order PMS, starting mapping PMS room type and rate plan
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Please note that for the Airbnb channel, you can only connect individual rooms in the PMS to Airbnb Room Type.

Step 4 - Import future bookings from Airbnb

Click Import future bookings
Airbnb connection guide with Smart Order PMS, import future bookings into PMS
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Please make sure to finish this step. This will directly affect availability.

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