Cancel a reservation

Overviews

If a guest needs to cancel their reservation, you can easily do so using the cancel reservation feature in the Smart Order.

How to cancel a reservation?

1. Login to the Smart Order and go to the Calendar or Reservation module.

2. Locate the reservation you want to cancel.

3. Click on the reservation to view the details.

4. Click the "Modify Reservation" button.

5. Click the "Save" button to complete the process.

Additional Tips

If the guest made the reservation through an online booking platform, such as Expedia or Booking.com, you will need to cancel the reservation through the platform as well to avoid any double bookings or fees.

By using the Cancel Reservation feature in the Smart Order, you can easily manage cancellations and ensure a smooth and efficient experience for both your guests and staff.