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Cancel a reservation

Overview

Sometimes, customers may have revisions or reasons to cancel a reservation, or they may cancel a reservation unintentionally. We will support canceling a reservation or restoring a canceled reservation.

Steps on PC:

Step1: Go to the Calendar View and select the reservation. Select More and click Cancel.

Step2: On the Cancel page, select the reservation and fill in the penalty. Click Confirm.

Notes:

  1. The reservation information will be cleared out once it is canceled. There will be a pop-up box to remind you to settle. The pop-up box won't be shown if you still have another room in the reservation.
  1. You may cancel the rooms one by one. You can select the room details and cancel the room.

Steps on APP:

Step: Go to the reservation details page and click Cancel in the top-right corner. Select the room and click Confirm. After filling in the penalty, the reservation will be canceled.