Cancel a reservation
Overview
Sometimes, customers may have revisions or reasons to cancel a reservation, or they may cancel a reservation unintentionally. We will support canceling a reservation or restoring a canceled reservation.
Steps on PC:
Step1: Go to the Calendar View and select the reservation. Select More and click Cancel.
Step2: On the Cancel page, select the reservation and fill in the penalty. Click Confirm.
Notes:
- The reservation information will be cleared out once it is canceled. There will be a pop-up box to remind you to settle. The pop-up box won't be shown if you still have another room in the reservation.
- You may cancel the rooms one by one. You can select the room details and cancel the room.
Steps on APP:
Step: Go to the reservation details page and click Cancel in the top-right corner. Select the room and click Confirm. After filling in the penalty, the reservation will be canceled.
