Overview
For a channel reservation, if the reservation has been cancelled, the penalty will be recorded automatically. However, whether for a walk-in reservation or a channel reservation, both the deposit and penalty can be recorded manually.
Steps on PC to Collect Deposit
Step1: Select the reservation and go to the reservation details page. Click Payment.
Step2: Select Deposit in the Type drop-down list. After filling in the Payment Method and Amount details, click Done.
Steps on the APP to Collect Deposit
Go to the reservation details page and select Payment in the Operation drop-down list. Select Receive and fill in the Type and Payment Method details.
Steps on PC to Collect Penalty
Step1: Select the reservation and click Cancel. Fill in the Penalty in the Cancel pop-up box and click Confirm.
Step2: After filling in the Penalty, there will be a pop-up box to notify you to settle. If there is no Penalty, there won't be a pop-up box. After filling in the Penalty, click Confirm.
Step3: If there are other rooms in the reservation, there won't be a pop-up box to notify you to settle. And you can select the room to cancel in the reservation. And the Penalty will be collected together when settling the whole reservation.
Steps on the APP to Collect Penalty
Select the reservation and click Cancel from the expand icon in the top-right corner. Select the room and click Confirm. After filling in the Penalty, click Confirm.
