Lock A Room

IreneZhou · Jun 25 2025

Overview

When you reserve a room for a VIP, you can lock the room in advance to prevent it from being dragged or changed. After locking the room, a lock icon will be displayed in the bottom-right corner.

Steps on PC:

Step1: Go to the reservation Details page and click Lock Room in the bottom-right corner.

Go to the reservation Details page and click Lock Room in the bottom-right corner

Step2: Select the room you want to lock.

Select the room you want to lock

Step3: If you lock it, there will be a lock icon.

If you lock it, there will be a lock icon

Steps on APP:

Select the plus icon in the bottom-right corner. And click Freeze Room. Click the open status button and save.

Select the plus icon in the bottom-right corner. And click Freeze Room.
Click the open status button and save.
Lock

Note：

To unlock a room, you can go to the Details page and click Lock Room. Uncheck the room and select Confirm. The room will be unlocked.

Uncheck the room and select Confirm

Click Freeze Room and uncheck the room. Select Save.

Click Freeze Room and uncheck the room
Select Save
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