Refund for Booking Engine reservations

Overviews

Users can initiate a refund for reservations made through the Booking Engine

How to refund?

1. Go to the "Reservation" tab in the Smart Order and select "Booking Engine" to access the list of reservations.

2. Find the reservation you want to refund by looking for the "Paid" payment status and "Confirmed" reservation status.

3. Click on the reservation number to enter the "Reservation Detail" page.

4. On the "Reservation Detail" page, click on the "Refund" button to initiate the refund process.

5. In the refund bullet box, enter the refund amount and remark.

6. Click "Confirm" to process the refund.

Note: The transaction fee incurred when initiating a refund is borne by the customer, and this amount is not refundable. The refund amount cannot exceed the amount paid by the guest minus the transaction fee. Once a refund has been processed, a second refund cannot be initiated on the same reservation. Additionally, if a refund is in progress, another refund cannot be initiated. Upon successful completion of the refund, a record of the transaction will be generated in the "Clearing Account History" in wallet module.