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Traveloka Connection Guide

Step 1 - Set up room type and rate plan in the PMS

Please follow the steps in Initial Set Up, to set up the Room Type and Rate Plan, and import history reservations into Smart Order PMS first.

Step 2 - Select Smart Order to be the connectivity provider

Step 3 - Start mapping in the Smart Order PMS

Log in to the PMS system and start authorization.

Go to Channel > List > Configure > Click on Add Hotel > Click Agree and start authorization

Fill in the basic info to connect.

Fill in Traveloka hotel code > Fill in Hotel name

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Please then contact us for approval.

Start mapping.

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Fees

Overviews When a guest makes a payment, a transaction fee is charged. Additionally, when a property requests a payout from their Funding Account to their bank account, a payout fee is charged. The exact fees charged may vary depending on the country in which the property is located. Transaction Fee

Refund for Booking Engine reservations

Overviews Users can initiate a refund for reservations made through the Booking Engine How to refund? 1. Go to the "Reservation" tab in the Smart Order and select "Booking Engine" to access the list of reservations. 2. Find the reservation you want to refund by looking

How to payout

Overviews The Wallet provides property users with a convenient way to initiate a payout request and payout funds from their funding account directly to their designated bank account. How to payout? 1. Click on the "Wallet" tab. 2. Click on the "Payout" button. 3. Enter the