Getting Started

After setting up items (refer to the article [Consumption Item Settings]), you can add the corresponding items to orders. Path: Calendar > Calendar View >Select an Order > Add Item Steps: 1. Open the order and click [Add item]. 2. Confirm the following information, then click [Done]: * A. Item

Path: Settings > Room > Item > Add Operation Steps: 1. Click [Settings] 2. Click [Room ] 3. Click [Item] 4. Click [Add ] 5. Fill in the information below, then click [Complete] * A. Category * B. Name (e.g., Cleaning Fee) * C. Rate Note: For instructions on how to add more extra

Create a Rate Plan 1. Click Settings 2. Click the Rate Plan in the Rate drop down 3. Click Add New Rate Plan 4. Enter the rate plan name and connect to room types that you'd like to apply to and click Confirm Edit/Delete a Rate Plan

Room Types A room type represents a type of accommodation available to your guests, which have unique occupancy and features, and whose descriptions and photos are promoted as similar. You can edit the room type information at any time or delete a particular room type if needed. Notes： Creating a

Create Property 1. Click on Property Name in the upper left corner of the page 2. Click Create a Property 3. Fill in the hotel information Note: The following information cannot be modified after creation • Property Type • Country • Currency 4. The new property has been created Edit Property Info 1.

PriceLabs is a third-party dynamic pricing tool that helps you optimize your pricing strategy. Once connected with Smart Order PMS, it can automatically sync prices, minimum stay rules, and other settings to your connected OTAs (Airbnb, Booking.com, Trip.com, etc.). Note: PriceLabs integration is a third-party feature and is

There are two methods to manually create bookings for Non-Channel / Offline Orders. Method 1: Path: Calendar → Click on an right empty blocks→ Reserve→ Submit Steps: 1. Go to Calendar page. 2. Click on the empty blocks of the desired room and date. * To select multiple nights: Click and drag left

Operation Path: Settings → Property→ Basic Information / Property Details → Edit 一. System Property Basic Information Follow these steps to update your store’s basic details: 1. Click Settings 2. Click Property 3. Click Basic Information 4. Click Edit 5. Update the information as needed, then click Save Key Fields: * A. Store

Before you map the Smart Order channel manager to any channel, please make sure you have completed the instructions in this guide. Step 1 - Set up room type and rate plan in the PMS 1. Please set up room type before connecting to any channel. Click on Settings >

Payment Collection (Refund) This function is used to record payments or refunds for room fees, extra charges, deposits, etc. Note: Orders that have not been fully paid will show a red mark in the top right corner. You can add payment or refund records to balance the order. Steps: 1.

What is a rack rate? The rack rate for a hotel room is the published rate for one night’s stay without any discounts or premiums included. Rack rates are the highest price that a hotel will charge for a room. Your room type price defaults to the price you

Before setting up Self Check-in, please complete the property information first. I. Prepare the Self Check-in Email（Scheduled Msg） The foundation of Self Check-in is the message guests will receive. You should configure this first. 1. Go to Settings → General Settings → Scheduled Msg → Find Self Check-in Confirmation Email (it has

Door lock connection is a third-party feature and is not included in the standard Professional Edition. Please purchase the add-on if you need this function. I. Pre-Setup for TT LOCK 1. Add Locks in the TT LOCK App First Please add your locks in the TT LOCK App backend before