After a guest completes a booking, the system automatically sends a Self Check-in notification (via email or chat message, depending on your settings). The message contains a link to the Self Check-in website, where guests can complete check-in registration, identity verification, and view check-in instructions before arriving.
Self Check-in Process
- After booking, guests will receive a Self Check-in message in Chinese, English, and Japanese. The message includes the guest’s name, self check-in code, PMS order number, Self Check-in website link, and property information etc.
- Click the link in the message to open the Self Check-in website.
※ If the link does not open directly, please copy and paste it into your browser.
- Click the globe icon in the top right corner to switch the website language.
- Before arrival, guests can click Travel Guide to view the PDF file uploaded by the property.
- Click Guest Registration to enter the form and identity verification page.
- Fill out the Guest Registration Form.
- After completing identity verification, click Submit.
8.1 If the host has enabled Selfie verification, guests will also need to take a selfie.
8.2 If On-site Verification is enabled, guests must scan a QR code at the property to complete verification (see Step 9.2).
- Click Go Back to Home.
9.1 Notes:
- If the Host has not enabled Guest Registration Form or Identity Verification, guests can skip these steps.
- If the Guest Registration status still shows as incomplete after filling out one form, remaining guests must also complete their registration. The total number of guests for the booking is shown at the top right of the form page.
- After arriving at the property, guests click Check-in Instructions.
10.1 Once all conditions are met, guests can directly view the check-in instructions.
10.2 If On-site Verification is enabled, guests will be prompted to scan a QR code at the property to complete verification before viewing the instructions.
10.3 If Video Verification is enabled, guests must complete an online video verification. The Host will review it in the PMS before guests can view the instructions.
