Check-out is the last part of every stay, and it really affects what guests remember about your place. A simple checkout list helps guests leave things tidy and saves you time between bookings. Whether you rent out one small apartment or several houses, a smooth checkout process makes everything easier and helps guests leave happy.
Let’s be honest, checkout is where most questions pop up. What about the towels? Where do the keys go? When is checkout, really? A simple, friendly checklist removes all that guesswork. It protects your property and keeps your cleaning schedule on track.
Why Guest Checkout Instructions Matter
Many hosts view checkout instructions as a simple chore list. In reality, they are a powerful tool for professionalism and guest satisfaction. Properly written instructions offer three major benefits:
- They make turnovers faster and protect your property. When guests handle simple tasks like taking out the trash and locking up, your cleaning team can get started right away. This is crucial when you have another guest arriving the same day.
- They stop last-minute confusion. Guests are in a hurry when they leave. Clear instructions on key return and trash disposal mean you won’t get those panicked texts asking what to do.
- They lead to 5-star reviews. A stress-free checkout is the final touch of great hospitality. It makes guests feel cared for and leaves them with a positive memory, which is exactly what earns you that top rating. People like knowing the rules.
What to Include in Airbnb Checkout Instructions
An effective checkout list is concise but complete. Guests should understand exactly what they need to do before leaving. Here are the essential elements to include in your Airbnb checkout instructions:
1. Checkout Time
Always state the checkout time clearly and confirm if late checkout is possible. For example:
“Checkout is by 11:00 a.m. If you need a little extra time, please message us in advance.”
2. Key Return or Smart Lock Steps
Explain how and where to return keys, or include the code for the smart lock. Make sure it’s easy to follow, especially for travelers in a rush.
3. Cleaning Expectations
Avoid asking for deep cleaning. Simple tasks are best: putting dishes in the dishwasher, throwing away trash, or wiping surfaces if there are spills. It’s about respect, not labor.
4. Laundry and Towels
If you’d like used towels or sheets placed in a specific spot, let guests know.
“Please leave used towels in the bathroom hamper.”
5. Trash and Recycling
Provide clear directions about waste disposal. Mention the location of bins and any recycling guidelines if required by local regulations.
6. Appliances, Lights, and Thermostat
Encourage guests to turn off air conditioning, heaters, or lights to save energy.
7. Final Check
Remind them to check for personal belongings—chargers, passports, or clothing items often get left behind.
8. Departure Confirmation
Some hosts appreciate a short message when the guest leaves. It can be as simple as:
“Please send a quick note when you check out so we know the space is ready for cleaning.”
By covering these points, you make checkout easy for your guests and stress-free for your cleaning team.
Airbnb Checkout Instruction Templates
Here are three ready-to-use templates you can adapt for your own property.
Template 1: Friendly and Simple
Hi there!
Hope you had a great stay. Before you head out:
• Checkout time is 11:00 a.m.
• Leave the key on the kitchen table and lock the door behind you.
• Put used towels in the bathroom basket.
• Please take out the trash to the outside bin by the driveway.
• Turn off lights and air conditioning.
Thank you so much for staying—we’d love to host you again!
Template 2: Family or Group Stay
Hello! We hope your family enjoyed the home.
Quick checkout reminders:
• Checkout is by 10:30 a.m.
• Place all used dishes in the dishwasher and start the cycle.
• Gather used towels in one pile near the washer.
• Dispose of all garbage and recycling in the bins beside the garage.
• Turn off TVs and lights.
• Text us once you’ve left.
Safe travels and thank you for visiting!
Template 3: Professional or High-End Property
Dear Guest,
We appreciate your stay at our property. To help us prepare for the next arrival, please:
• Check out by 11:00 a.m. sharp.
• Return the key card to the lockbox near the entrance.
• Place used towels in the bathroom and ensure windows are closed.
• Dispose of trash in the designated bins in the hallway.
• Switch off all lights and AC units.
Thank you for respecting our home. We hope to welcome you again soon.
These templates can be adjusted based on the type of listing, location, or guest profile. Keep the language warm and easy to follow.
Best Practices for Writing Effective Checkout Instructions
A successful checkout message is more than a list—it’s communication that feels human. Consider these tips to make your instructions both efficient and guest-friendly:
- Be brief. Guests don’t want to read a long manual. Keep each step one sentence long.
- Use a friendly language. “Please” works better than “You must.”
- Send reminders in advance. Send the instructions the day before checkout so they’re prepared.
- Provide physical and digital copies. Leave a printed version near the door or fridge and send it through the Airbnb app.
- Add a thank-you note. Ending with gratitude makes your message memorable and kind.
- Automate your messages. Use Airbnb’s scheduled messages or a property management system to send checkout details automatically.
- Include visuals if possible. For complex instructions—like using a lockbox—add a small photo or diagram.
- Stay consistent. Your written instructions should match what’s on your Airbnb listing and house manual.
Good communication reduces misunderstandings and builds trust. When guests feel informed, they treat your property with care.
Conclusion
Clear checkout instructions are one of the simplest ways to improve your Airbnb hosting experience. They save time, protect your space, and help every guest leave feeling respected. Each home is unique, so it’s worth customizing your message to fit your property’s personality. Whether your tone is cheerful, professional, or relaxed, what matters most is clarity and kindness.
A smooth checkout isn’t just the end of a stay—it’s the start of a lasting impression. When guests leave with gratitude and ease, they’re more likely to return, recommend your listing, and leave that five-star review every host loves.
