Payment Collection(Refund)/ Settle

Payment Collection (Refund)

This function is used to record payments or refunds for room fees, extra charges, deposits, etc.

Note: Orders that have not been fully paid will show a red mark in the top right corner. You can add payment or refund records to balance the order.

Steps:

1. Click Payment or Settle on the order.
2. Select the category:Payment (reservation amount, Deposit, etc.)or Refund

3. Choose the payment method (supports custom payment methods).
4. Enter and verify the amount.

A.You can add remarks if needed.

5. Click Complete.

2. Settle

Important: You can only perform Settle after the guest has checked in. This function calculates the total order amount and closes the booking.

Steps:

1. Click Settle on the order.
2. Click Confirm.

3. The system will show different options depending on the actual checkout date vs. the scheduled checkout date

3.1 Early Checkout：You need to select how to charge for the room fee, confirm the amount, and then complete the checkout.

3.2 Normal Checkout

4. Click Check out and Settle to finish.

After Settle:

• The order status on the calendar will automatically change to Checked Out (default color is gray).