Agoda Direct Connect

Dina · Sep 16 2026
After direct connection, the current PMS room status and rates will be pushed immediately to each connected channel. Please review the notes below and make sure the PMS pre-setup is completed before connecting.
Pre-Connection Checklist – PMS Initial Setup | Smart Order
Complete the pre-connection checklist for PMS initial setup to ensure accurate room inventory and rates synchronization with OTAs.
Smart Order PMS, All-in-One Property Management SystemDina

I. Pre-connection Setup

  1. Match the channel manager type in the backend and change Channel Manager to Dingdandao EN.

Setup path: Rates & Inventory - Connectivity Settings - Channel Manager and select Dingdandao EN.

Setup path
Agoda partner portal-channel manager
  1. Contact your Smart Order representative and confirm whether the Agoda type is Agoda hotel or Agoda homes.

II. Start Direct Connection

Notes:The PMS property currency must match the OTA backend currency. Otherwise, direct connection will fail.After direct connection, the current PMS room status and rates will be pushed to the OTA immediately. If you already have orders before connecting, please contact the SO representative to import the orders in advance or block the rooms in PMS first.
  1. Click Channel.
  2. Click the Agoda configuration.
  3. Click Add Hotel.
Start Direct Connection

Log in to your Agoda account https://ycs.agoda.com/en-us/kipp/public/login

  1. click the property list, and copy the hotel code.
copy the hotel code
  1. Go back to PMS and enter the hotel code and hotel name.
  2. Select the Agoda type: Homes or Hotel.
  3. Click Confirm.
Agoda type: Homes or Hotel

III. Contact SO for Configuration

After completing the steps above, contact the Smart Order representative for configuration. Once the configuration is finished, complete the mapping setup.

※ Agoda Hotel properties must be configured before orders can be received normally. Please be sure to contact the Smart Order operations team for configuration during direct connection. After configuration, orders will sync to PMS automatically.

IV. Complete Mapping in PMS

  1. Click Mapping.
  2. Select the hotel.
  3. Click Refresh Channel Info.
Complete Mapping in PMS
  1. Match the corresponding room type or room.
    Note: Agoda homes must be matched to the specific room in Individual Rooms.
  2. Match the corresponding rate plan.
  3. Click Save.
Complete Mapping in PMS and comfirm

After Agoda direct connection finished. Please kindly check your Agoda's calendar synchronization status.

If the room status or rates shown in the channel calendar do not match PMS, please contact your SO representative for help.

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