Login
Get Started

Channel Manager

Add and edit rate plan
Step 1 - Create a rate plan Create the rate plan first. Click on Settings > Rate Plan > Click Add New Rate Plan > Type in the Rate Plan Name > Set Default Minimum Stay > Set Default Maximum Stay > Choose Manual/Derived > Select Room Types >
Add multiple properties to channels
Please follow the steps in this guide if you want to add more properties to the Smart Order PMS. Step 1 - Add hotel in the PMS Follow the steps below to add more properties from OTA channels. In this guide, we will be using Booking.com as an example.
Agoda Connection Guide
Step 1 - Set up room type and rate plan in the PMS Please follow the steps in Initial Set Up, to set up the Room Type and Rate Plan. Step 2 - Select Smart Order to be the channel manager 1. If you manage a hotel property, log in
Airbnb Connection Guide
Step 1 - Set up room type and rate plan in the PMS Please follow the steps in Initial Set Up, to set up the Room Type and Rate Plan. Please make sure you are using the owner's account (not the co-host's account) when connecting. Step
Booking.com Connection Guide
Follow the steps in this guide and connect to Booking.com.
Channel multi-mapping
What is multi-mapping? The channel manager’s room mapping functionality allows multiple channel rates to be mapped to, and managed by, a single channel manager room rate. This is known as multi-mapping and it provides flexible mapping options to help you simplify your setup. When to use multi-mapping? Multi-mapping is
Disconnect a channel from your PMS
Follow the steps below to disconnect Smart Order PMS from the channels. The disconnection from Airbnb in this guide is used as an example. Go to Channel > List > Configure > Click Disconnect
Expedia Connection Guide
Step 1 - Set up room type and rate plan in the PMS Please follow the steps in Initial Set Up, to set up the Room Type and Rate Plan, and import history reservations into Smart Order PMS first. Step 2 - Select Smart Order to be the connectivity provider
Frequent Questions
Derived rate plan Derived rates plans inherit their pricing and restrictions from their parent rate plan on OTA extranet, which means our platform does not send any inventory updates to OTA for these rates; the channel blocks the values being sent. You need to change the price as set up
How to set up the extra person rate
Follow the steps below to set up extra person rate. Click on Settings > Rate Plan > Occupancy Rate > Click Configure > Set the Included Occupancy > Set the Extra Adults Rate > Then Confirm💡Please note that there are different channel management limitations for each channel. Most channels
Manage room allotment by channels
1. Click the specific Channel that you want to change room allotment  2. Click Configure to open a channel you would like to edit 3. Click Allotment Settings on the top 4. Click on the date you would like to change and edit the allotment of a room type 5.
Perform a bulk update
You can use Bulk Update to quickly and easily perform extensive updates to rates and restrictions across your room type and channels for one or more date ranges and specific days of the week. Navigation overview The inventory grid is where you manage the day-to-day pricing, and restrictions for your
Set the room threshold pushed to channels
Follow the steps below to set the room threshold pushed to channels. The setting for Airbnb will be used as an example in this guide. 💡Please note that the setting is not available for Expedia, Booking.com & Traveloka. Go to Channel > List > Configure > Click Allotment Setting
Set up rate multiplier for a channel
Part 1 - Definition A Rate Multiplier is a percentage-based tool that dynamically adjusts base room rates, simplifying pricing management by scaling fixed rates. The Rate Multiplier in the Smart Order PMS is channel-specific. For instance, you can offer a 5% discount from your base rate exclusively for Booking.com
Traveloka Connection Guide
Step 1 - Set up room type and rate plan in the PMS Please follow the steps in Initial Set Up, to set up the Room Type and Rate Plan, and import history reservations into Smart Order PMS first. Step 2 - Select Smart Order to be the connectivity provider
Trip.com Connection Guide
Step 1 - Set up room type and rate plan in the PMS Please follow the steps in Initial Set Up, to set up the Room Type and Rate Plan. Step 2 - Change Smart Order to be the channel manager Log into https://ebooking.ctrip.com/login, contact Trip.